Privacy & Security Information
Last updated August 2016
Details related to our privacy & security standards and policies. These policies are subject to change. If such a change occurs, the “Last updated” date above will reflect this occurrence. Feel free to contact us if you need more details at 1-800-800-1819.
The information contained within this policy pertains to the following websites:
- What information does WoodstreamBrands.ca collect about its customers?
- How does WoodstreamBrands.ca use my information?
- Does WoodstreamBrands.ca share any of my information with third parties?
- Is my personal information secure?
- How do I access/change my personal information?
- Does WoodstreamBrands.ca collect information about minors?
- What about links to other websites?
- What are my options in regards to contact and information sharing?
For more FAQs regarding account security, please visit the Privacy FAQs page.
Q. What information does WoodstreamBrands.ca collect about its customers?
A. Like many companies, we often use "cookie" technology on our web sites in order to make your visit easier and more seamless. These cookies are collected by your internet browser as you visit our site, and stored on your computer. When you log into WoodstreamBrands.ca, this type of cookie tells us whether you've visited us before, or you are a new visitor. This technology allows us to save any items that you have placed in your shopping cart each time you visit, and retains login information and preferences while browsing our sites. The cookie doesn't obtain any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. We do use the cookie to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.
Q. How does WoodstreamBrands.ca use my information?
A. If you sign up for My Account, you will be asked to provide us with contact information such as name, email address, mailing address, and telephone number. Name and email address are used to send you order-related emails, like shipping confirmations and order receipts. We also use your email address to manage the delivery of our eNewsletters and marketing communications (only if you have opted in to receive such communications).
We will not sell or distribute your name, email address or other personal information to any third parties.
Once you have given us permission, we will send you emails with product news, tips and/or promotions. To help us better serve your needs, we receive email statistics from our customers who open emails or click links within them. We use aggregate information and statistics to better understand our customer’s needs and preferences, and enhance the design of our sites and our products/services. You will always have the opportunity to opt-out of further contact from us within Your Account settings, or from any email we send to you.
A. No. We respect your privacy - information collected through our sites will be exclusively used by us (Woodstream Corporation) for the sole purpose of product and/or service evaluation and improvement. Any consumer demographic information collected is considered confidential and will not be sold to, or exchanged with, any third parties. We also believe that your email address is private information, and we assure you that we do not rent or sell your email address to anyone.
User supplied information, such as product reviews, product questions and image/video uploads may be used on other website properties owned by Woodstream Corporation at our discretion. In addition any "AddThis" button, which you may use to share articles and information, utilizes a third party site to process your request. You are responsible for any information you supply to these third party sites and you should understand their privacy policies as well as those of “AddThis”.
Q. Is my personal information secure?
A. We fully understand the importance of online privacy and electronic security. As we build our relationship with you, we want you to know that your trust is a valuable asset to us. We have taken several steps to ensure your online interaction with us occurs within a secure and private environment.
Our sites are tested and certified quarterly to pass the AlertSiteSecurity Scan by AlertLogic. The AlertSite quarterly scan secures the full PCI compliance of all transactions completed on our sites and can prevent over 99% of hacker crime by identifying potential network vulnerabilities.
All payments made through our sites are 100% secured by Comodo Secured®, known for Creating Trust Online®. Comodo, with its Enterprise SSL Certificates, has a 128-bit SSL encryption that ensures a safe and secure, identity-theft free transaction.
All orders are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online.
Credit, debit and/or checking account information is never stored by us after payment is received. Every transaction on our sites is secure.
Q. How do I access/change my personal information?
A. You can access and change your personal information such as your name, contact information, and mailing address at any time. To do this, simply log in to Your Account with your email address and password, and edit your settings. It is important to maintain accuracy of your personal information, and to keep your account information, such as your password, a secret.
Q. Does WoodstreamBrands.ca collect information from minors?
A. No personal information is knowingly collected by us from any minors. Our sites are intended for use by adults over the age of 18.
Q. What about links to other websites?
Q. What are my options in regards to contact and information sharing?
A. You can choose not to provide us with information, although it may be required to make a purchase or sign up for our eNewsletters or any accounts. At any time, you may opt-out from our eNewsletters by logging into your My Account settings, or selecting ‘Unsubscribe’ from any email you’ve received from us.
If you wish to disable cookies, most Internet browsers contain a help feature which will show you how to stop your browser from receiving cookies, or alert you whenever it does receive a cookie. This is not recommended, however, due to the site features and benefits that are dependent on cookies, such as logging into your account and accessing your shopping cart.
If you have any questions regarding our privacy statement or policies, please call us at 1-800-800-1819.