- 5 Item(s)
Most Recent Customer Reviews
- 5 Item(s)
Review RateNot happy
Very upset with this product... Unit did not work.. immediately keeps sending a charge as soon as I hooked it up to the battery, and would not stop... second unit did the same.. battery was a healthy 12.8V DC. Don’t understand what the issue could be..Instructions very vague and Customer service was absolutely no help.. and of course.. warranty ran out 3 weeks ago.Response From WoodstreambrandsJules : Consumer Relations Representative
Hi there! We're sorry to hear that your charger is not running as expected! This charger should give an pulse of charge every second, and it may seem like a continuous charge. While your charger may not be in-warranty, we do offer repair options for out-of-warranty repairs if you desire. For more information, please contact our Customer Relations Team at 1-855-5-ZAREBA (1-855-592-7322). We're happy to help!
Review RateWould Not Recommend
Used the 5 mile solar fence charger to contain my dogs in the back yard. Worked great for almost 2 years and then just quit. No light no nothing. Tractor Supply was no help at all, told me abruptly to just contact the manufacturer. I would not recommend this product. Used as it was it should of lasted considerably longer than almost 2 years.Response From WoodstreambrandsJules : Consumer Relations Representative
Hi Kenneth! We are sorry that your charger has stopped functioning at full cpacity! We are more than happy to offer troubleshooting options and possible repair options. Please contact our Customer Relations Team at 1-855-5-ZAREBA (1-855-592-7322). We are happy to help!
Review RateNot durable
1 season. Left outside, in sun, in off position for the winter. Switched back on this spring. Dead. Solar panel output 8.5 v, battery 6.7 v. Zero output to fence. This is the second unit that only lasted 1 season.Response From WoodstreambrandsJules : Consumer Relations Representative
We're sorry to hear about your most recent experience with this charger and we'd like to know more! We'd be more than happy to check on this charger's warranty status and discuss the right repair options for you. Get in touch with us at 1-855-592-7322. We're happy to help!
Review RateJunk made in China
I purchased the 5 mile solar unit from Tractor Supply 4 years ago. I used it briefly for about 5 months to charge 600 feet of poly wire fence. I’ve kept it stored in its original box in my garage. I needed it again and charged it for 3 days. It’s not working and I came to the conclusion that the battery is dead after testing the voltage output. I called my local Zareba dealer who is nearly 2 hours away and he told me these units are garbage, they are meant to be a single use unit and should be thrown away once the battery dies. He also said that in 23 years of working on these units, it’s never the battery that’s the problem, it’s the lousy made in China circuit board that uses connections the size of sand grains and in the old days the connections were the size of your finger tip. And to make things even more difficult, the screws on the back are not designed for either a flat or Phillips head screwdriver, but are some bizarre screw head for which I cannot source a screw driver. I paid $165 plus 10% tax for my unit. I WILL NOT be purchasing another Zareba product ever!!Response From WoodstreambrandsLauren : Consumer Relations Representative
Thank you for sharing this feedback. The Zareba® 5 Mile Solar Low Impedance Charger (ESP5M-Z) is manufactured in the United States. These energizers are designed to last for many years for our customers. If the battery has gone out, replacements are available to get the energizer up and running again.
To open the battery compartment, we recommend using a torq screwdriver. We appreciate these comments and have shared these concerns with our Product Manager. Please feel free to contact us at 1-855-5-ZAREBA (1-855-592-7322 for additional assistance.
Review RateWorked fine . . . for a modest time
Bought this at Tractor supply. This product worked well the first year. I turned it off as I didnt need it for a few months, then just went to turn it on again and it is non-functional despite having been out in the sun to charge. It is dead.. I expect something I pay this much money for to work more than a single season.Response From WoodstreambrandsAnthony : Consumer Relations Representative
We apologize for the experience and appreciate the time taken to share this feedback. The Zareba® 5 Mile Solar Low Impedance Charger is covered by a one-year limited warranty against damages. Please contact our Consumer Relations Team at 1-855-5-ZAREBA (1-855-592-7322) so that we may offer troubleshooting assistance and determine if it needs to be repaired.