We stand behind the quality of our products!
It's part of our worry-free shopping policy
30-Day Return Policy
We value our relationship with you and offer a return policy for most products that you purchase directly from the WoodstreamBrands.ca website.
If, for any reason, you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or a full refund of your merchandise cost.
Please return products in their original condition and packaging, and ship them pre-paid to Woodstream Corporation, the parent company of WoodstreamBrands.ca. Specific items may have additional warranty limitations (you can find each product’s warranty directly on its detail page, underneath the social media sharing buttons).
In some cases, a small re-stocking fee may be charged. We can only refund shipping costs if your return is due to any of the following reasons:
- We sent the incorrect item(s)
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
Contact our Consumer Care department via email or phone at 1-800-800-1819 to request a Return Goods Authorization (RGA) prior to making a return. You will be given an RGA number, which must accompany the item(s) being returned. All products being returned to our warehouse must be authorized and reference an RGA # on the return packing list. We reserve the right to refuse any return that has not been authorized.
Please do not attempt to make a return without first calling WoodstreamBrands and receiving an RGA #.
Packaging Your Return
Please carefully follow the steps below for packaging your return:
1. Fill out the RGA information (provided when you contact our consumer care team)
2. Include the original packing slip with your return
3. Wrap the package securely
4. Affix the return label on to the package
5. Write your assigned RGA# in the space provided
For your protection, we recommend that you use UPS or Insured Parcel.
Most refunds are issued based on the payment method used at the time of purchase.
Note: Your refund request will be processed at the time you contact consumer care and/or your returned product is received. However, it may take 2-7 business days for the refund to display on your credit card statement.
Thank you for choosing WoodstreamBrands!